Writings

What I learned from Silicon Valley’s most expensive failure.
By my reckoning, which is by no means exact, I would posit that Transmeta was Silicon Valley’s most expensive failure. At over $750 million dollars in funding, including hundred’s of millions in…
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Answer the @#$%^&*! phone.
From the Brand Destruction Dept: The Computerization, and Death, of Customer Service. One of the leading indicators that customer service is dead are the number of customer interactions that have been…
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The business of naming a ballpark.
In the beginning, from the beginning, it was Candlestick Park. It was named after the spot it was built on, Candlestick Point, a cold, windy promontory overlooking San Francisco Bay. It was a great…
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